FAQs
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1) Products, Versions & Prices
Q: Which SAP versions are available?
A: You can choose between SAP ECC 6.0 (with EhP8 on HANA) and SAP S/4HANA in the 2021, 2022, 2023, and 2025 releases. The versions starting in 2022 are Fully Activated Appliance (FAA) systems with preconfigured Best Practices (BBP) content; the 2021 version is the more affordable entry-level option without FAA/BBP content. This allows us to cover both established legacy systems and the latest S/4HANA generations—which is important for migration, training, and development projects.
Q: What's the difference between a private client and a server?
A:
– Private Client: Your own, isolated client on a shared server. System-wide and cross-client settings are centrally managed. Ideal for teams needing their own protected practice and development environment.
– Dedicated Server: An SAP server provided exclusively for your company with 2 clients (expandable). System-wide and cross-client settings are possible, and there's no visibility by external users.
Compare client and server in detail →
Q: What's the difference between Server Light and Server Pro?
A: Both are dedicated SAP servers provided exclusively for you with 2 clients (expandable).
– Server Light: starts with 5 users (4 standard + 1 ABAP), infinitely expandable, Light performance. Additional users are added via our helpdesk.
– Server Pro: maximum performance, up to 500 users already included, and independent user management (SAP_ALL) – your administrators can create, modify, and delete users themselves.
Q: How many clients and users are included?
A: That depends on the product:
– Private Client: 1 client, 5 users included (4 standard + 1 ABAP), infinitely expandable.
– Server Light: 2 clients (expandable), 5 users included (4 standard + 1 ABAP), infinitely expandable.
– Server Pro: 2 clients (expandable), up to 500 users already included, with independent user management (SAP_ALL).
Additional users and clients can be added at any time. You can find current prices on the Pricing page →
Q: What does SAP_ALL or independent user management mean?
A: With SAP_ALL authorization (available with Server Pro), your administrators can fully manage users themselves – creating, modifying, deleting, and assigning roles – without needing to involve us. For the private client and Server Light, additional users are easily added via our helpdesk.
Q: Do I get IDES sample data in S/4HANA?
A: No. IDES sample data is only available for ECC 6.0. S/4HANA systems starting with version 2022 are preconfigured as Fully Activated Appliances (FAAs) with the latest Best Practice Data Set (BBP)—including master data and preconfigured business processes. The 2021 version does not contain any BBP content.
Q: What exactly does the S/4HANA 2021 version contain—is the client empty?
A: No, it’s not empty. S/4HANA 2021 is not a Fully-Activated Appliance system and therefore does not include activated Best Practices Content (BBP)—that’s the difference from versions released in 2022 and later, and the reason for the lower price. By default, however, the client contains a sample configuration with master data and transactions. Alternatively, upon request, we can set it up completely without any sample content (using SAP standard Customizing as a basis; otherwise, a blank slate)—the price is the same for both options.
Q: What is the difference between a public and a privateAccess?
A: A public (shared)Access jointlyAccess multiple people from different organizations within a single tenant. A private Access only Access you and your team—you control the configuration, and no one else can change or overwrite your entries. This protection is crucial if you use the system for training scenarios, exercises, or as a development platform.
Q: When working in a public Access environment, does Access use the same tenant? Could my data be overwritten?
A: In public access environments, all users work on one client; data could theoretically be overwritten. You can create your own datasets, which are rarely used by others. For full data security, a private client or dedicated server is recommended.
Q: Is customization Access with both public and private Access ?
A: Yes, with every Access whether changing existing settings or building new structures.
Q: Can I set up my own system in the private client using Customizing?
A: Yes. The following are possible:
– Full customization at the client level (SPRO), e.g., organizational structure, company codes, document types, pricing—all standard users can customize
– Custom master data
– Custom ABAP development via the ABAP user (Workbench including developer key)
Limitations within the client: System-wide settings and cross-client objects (e.g., system parameters or SICF services) are managed centrally—we set these up as needed in collaboration with our technical team. Add-on installations and Basis administration are not possible within the client; a dedicated server is the appropriate solution for these tasks.
Q: Can additional users be selected? What do they cost?
A: Yes, additional standard and ABAP users can be added to any plan. You can find the current tiered prices on the Pricing page →
Q: How many people can Access one Access ?
A: For public individual access environments, one login is intended for one person; sharing a single login among multiple people is not permitted. With private clients and servers, multiple authorized users from your company (employees, consultants, contractors) may work within the scope of the acquired licenses – each with their own login. Sharing access data with individuals outside your company is not allowed.
Q: Do you offer discounts for longer terms or educational institutions?
A: Yes. All systems can be purchased on a quarterly or annual basis. You’ll save 10% with a 2-year term and 15% with a 3-year term; we offer longer terms (e.g., 5 years) upon request, subject to additional terms and conditions. For educational institutions (universities, vocational and technical schools, research institutions), we offer a discount of up to 25% following an individual review.
Q: Can we book quarterly or for a shorter term?
A: Yes. Private clients and servers can be booked quarterly or annually – an annual contract isn't mandatory. If you opt for a 2 or 3-year term, you'll also get a 10% or 15% discount, respectively.
Q: Can we choose specific system configurations (e.g., ECC with SAP_ALL, an Enterprise Portal)?
A: Yes. Special configurations are set up with our technical team after the contract is signed. Just let us know your requirements.
2) Purchase, Contract, Invoice & Testing
Q: Who will be my contract and invoicing partner?
A: For private clients and dedicated servers, IDES24 (Winim GmbH) will be your contract and invoicing partner. This is based on a Software-as-a-Service agreement, which is concluded jointly with our partner Michael Management Corporation (MMC) – MMC provides the SAP systems and handles technical support. You'll receive your invoice from IDES24 (German invoicing) and will have a dedicated personal contact person with us throughout. Only for shared Public User Access will the purchase be made directly with MMC.
Q: What are the benefits if I book with IDES24 instead of directly with MMC?
A: We work closely with MMC – either way, you'll get high-quality SAP systems. With IDES24, you also benefit from:
– a personal contact and guide throughout the entire term (in addition to MMC's technical support)
– German invoicing and German-speaking support
– flexible payment options (invoice/bank transfer, card, PayPal)
– products and conditions tailored to the German market
Q: Will I get an invoice?
A: Yes. For private clients and servers, IDES24 will issue you a proper invoice. For shared Public User Access, you'll receive a receipt and can download the invoice from your Michael Management account under 'My Account > Transactions'.
Q: How can I pay?
A: For private clients and servers, payment is made to IDES24 via invoice/bank transfer; credit card or PayPal are also options. For Public User Access, payment via credit card or PayPal goes directly through MMC.
Q: Does my contract renew automatically? How do I cancel?
A: For private clients and servers, Access is automatically renewed for the agreed-upon term Access the Software-as-a-Service agreement, unless notice of termination is given at least 30 days before the end of the term. You must submit your notice of termination in writing (e.g., via email) to info@ides24.de. YouAccess directly through MMC.
Q: Can I switch to a newer version of SAP during the term?
A: Yes, upgrading to a newer version is generally possible—ideally at the start of a new quarter or at the end of a contract term. Important to note: An existing system cannot simply be “upgraded over” or copied 1:1. The effort involved depends on how much data, how many transactions, and how many customizations your system contains by that point—so we cannot provide a flat rate in advance. In most cases, however, we’ll accommodate the migration by transferring your content without incurring high additional costs. Please contact us, and we’ll review your specific situation.
Q: Can I test before buying? Is there a money-back guarantee?
A: Yes. For private clients and servers, you can request a free 3-day test Access beforehand. After signing the contract, you also have 3 days to check the setup before the first invoice is issued. For Public User Access, there's a 10-day money-back guarantee from the purchase date – just let us know within 10 days if you're not satisfied.
Q: Is thisAccess ?
A: Yes. Michael Management is an official SAP customer with their own SAP licenses. All systems are fully licensed SAP versions – no demo versions.
Q: Can I use Access to create Access , videos, or recordings for training or commercial purposes?
A: Yes. Since these are fully licensed SAP systems, customers use Access for training videos, YouTube content, and college courses, Access other things.
3) Access & Installation
Q: How doesAccess work?
A: Access via the Internet. For S/4HANA, all you need is a modern browser (SAP Fiori Launchpad or Web GUI). For ECC, use the SAP GUI (version 7 or higher) or the Web GUI. If you do not have the SAP GUI, you will receive a download link with installation instructions after purchase. You will have access to all user and configuration transactions (excluding Basis/system administration) and can create your own configurations, master data, and transactions.
Q: Can we Access from our company network or via VPN?
A: Yes. S/4HANA is accessed via a browser (SAP Fiori Launchpad or Web GUI, HTTPS) and therefore works without any special authorization, even from corporate networks or via VPN. With classicAccess e.g., ECC), your IT department may need to open the SAP router port in some corporate networks.
Q: I don't have SAP GUI. Are there any extra costs? Are the instructions in German?
A: After registration and purchase, you'll receive an email with all the links and steps to download and install the SAP GUI – at no extra cost. The installation guide is in English, but you can set the SAP system and GUI to German at any time.
Q: I have an Apple Mac computer – will it work?
A: Yes. You can use SAP GUI for Java, which allows you to run SAP on a Mac. You can find instructions with links here (download is only possible after acquiring Access).
Q: How do I install SAP GUI for Java for Mac?
A: Kurzanleitung:
– Laden Sie die SAP GUI for Java und die zugehörige Patch-Datei herunter.
– Stellen Sie sicher, dass die aktuelle Java Runtime Environment installiert ist (java.com/jdk).
– Doppelklicken Sie auf die Datei GUIStartS.jar, um die Installation zu starten (alternativ im Terminal: java -jar GUIStartS.jar install).
– Folgen Sie dem Assistenten, wählen Sie ein Installationsverzeichnis und schließen Sie die Installation ab.
– Starten Sie die SAP GUI for Java, klicken Sie auf „Neu“, dann „Erweitert“ und „Expert Mode“, und geben Sie den Connection String nach dem Muster conn=/H/<router>/S/3299/H/<server>/S/3200 ein (die genauen Werte erhalten Sie per E-Mail).
– Speichern und auf „Connect“ klicken.
Q: How do I install SAP GUI for Windows?
A: Budget about one to two hours. The easiest way is via this free step-by-step training: Installing SAP GUI. Here's the quick rundown:
– Download the SAP GUI file using the link you received and unpack it.
– Navigate to the \PRES1\GUI\WINDOWS\WIN32 directory and launch SetupAll.exe.
– Select “SAP GUI for Windows” and “Business Explorer,” then follow the wizard.
– After installation, start SAP Logon, create a new connection by clicking “New,” and fill in the description, application server, system ID, and system number (from your email).
– Double-click the entry to log in.
Q: How do I change the default browser in SAP GUI?
A: By default, SAP GUI uses the old Internet Explorer. Just fire up SAP GUI for Windows, open the hamburger menu in the top left > Options, select “Interaction Design” > “Control Settings,” and set your preferred default browser.
Q: How do I enable the OK code field in SAP Web GUI?
A: In the Belize theme, the OK code field is hidden by default. You can show it via the menu: More > GUI Actions and Settings > Settings > “Display OK Code Field.” Heads up: This setting is per user and will be lost if you clear your browser cache; it's also not available in the S/4HANA Cloud Edition.
Q: Can I access it using an iPad or other iOS devices?
A: Yep! You can access it either through your browser or via the SAP Fiori Client app (from the App Store). Once downloaded, just open the app, hit “Log On,” and enter the Fiori URL.
Q: What kind of internet connection do I need?
A: A standard broadband connection (DSL, cable, or fiber) is perfectly fine. Even slower connections will work, just at a reduced speed.
Q: What kind of computer or operating system is required?
A: A modern computer running Windows or macOS will do the trick. For S/4HANA, a modern browser is all you need; for ECC, you can use either SAP GUI or Web GUI. No special hardware is required.
Q: Can I use multiple/different computers to access it?
A: Absolutely! You can switch between devices (e.g., your work and home computers). Just make sure not to share your user ID with anyone else.
Q: Why am I getting error 3299 when trying to connect?
A: This message usually means that your network administrator is blocking the default SAP router port 3299 (often behind a firewall in corporate networks). Ask your IT department to unblock the port, or use a different Internet connection. This problem does not occur whenAccess S/4HANAAccess .
4) Operations, Availability & Support
Q: Is the system available 24/7?
A: Yep, 24/7. On the first Saturday of each month, the system goes down briefly for maintenance and backups (usually about 8 hours). In the rare event of longer outages, we'll offer a (prorated) refund or some complimentary access time.
Q: How fast are the systems?
A: Our systems are accessible via a dedicated high-performance connection, and we limit the number of users per server. So, speed has never been an issue for our users.
Q: How often is the system reset or updated?
A: Public systems are typically updated every 12 months, so your data is retained for a long time. For private clients and servers, data is usually not updated until the customer Access their Access .
Q: Do you use OSS Notes and Hot Packs?
A: Yes. We don't implement individual OSS Notes (there are simply too many), but we do install SAP Hot Packs and other patches on the first Saturday of every month.
Q: Do you use SAP Support Notes? Is an S-User available?
A: Yes, we use Support Notes. Access users don't get their own S-User, but our Helpdesk has Access to it. If a specific note can be implemented automatically, we'll do it upon request via a Helpdesk ticket. For private Accesses, additional notes are available for a fee.
Q: Do you offer support?
A: Yes. Technical support and the help desk (email, live chat, ticket system, 7 days a week) are provided by our partner MMC; most issues are resolved within one business day. For all B2B products, you’ll also have a personal contact at IDES24 who will assist you throughout the entire contract period. We provide support for Access, setup, and security—configuration consulting and one-on-one training are not included in standard support.
Q: How do I create a Helpdesk ticket?
A: Technical inquiries are best handled through the Helpdesk ticket system – a separate web application with its own login (your SAP Access credentials won't work there). Registration and info: Helpdesk. Please include your User ID and email in the ticket so it can be assigned.
Q: Can I reset my SAP password myself?
A: Yes – just follow this guide, and you'll receive a new password via email (please check your spam folder too). If it doesn't work, we're happy to help you via email.
Q: I didn'tAccess a confirmation email for myAccess —why?
A: The email usually ends up in the spam folder—please check for a message from workflow@michaelmanagement.com. Please note that Access is set Access before the email is sent. Add the domains michaelmanagement.com and majul.net to your list of allowed senders to avoid delivery issues.
Q: Can I check the status of the SAP systems?
A: Yes, all systems are continuously monitored. You can see the real-time status here: SAP System Status.
Q: How quickly will I receive my user ID and password?
A: For public individual Accesses, the account is usually activated within a few hours (if ordered during business hours), otherwise within one business day. Private clients and servers are set up according to the offer (usually a few to ten business days). You'll then receive the Access data via email.
Q: Where is my data located, and is it GDPR-compliant?
A: The SAP systems are operated by our partner MMC on dedicated server infrastructure in the United States. The processing of personal data in connection with the use of these systems is governed by a data processing agreement (Art. 28 GDPR). Since these are training, testing, and development systems, you should not import any actual personal data from production environments. For details, please see our Privacy Policy →
5) Development & Integration
Q: We're developing a custom solution that accesses SAP – do we need a developer key?
A: Yes. For development objects and custom ABAP programs, you'll need a developer Access key; this is included in the "with ABAP" Accesses.
Q: Can IAccess ABAPAccess ?
A: Yes. We maintain developer user IDs for all systems; these are assigned as long as supplies last.
Q: Why are thereAccess fees for anAccess ?
A: Creating developer user IDs incurs additional costs from SAP. That's why we charge a small fee for this.
Q: Can I integrate Eclipse with the ABAP Development Tools (ADT)?
A: Yes. You can download Eclipse with the ABAP Development Tools and connect it to your system—whether you’re using private tenants, dedicated servers, or public ABAP single accesses. This allows you to work with CDS views, AMDP, and modern ABAP development, for which the classic SE80 is no longer sufficient; you can also develop SAP Fiori apps. However, it is not possible to activate your own services (e.g., your own OData or REST endpoints) on public accesses, since these have system-wide effects—a private client is required for this.
Q: Can ABAP programs and RFC function modules be called?
A: Yes. For developer functions, select an Access ABAP.” All systems support Remote Function Calls (RFC) for external applications and web services. In public mandants, we do not issue new SM59 connections for stability reasons (existing ones can be used). For a private mandant (client), an RFC connection can be set up for an additional fee following a review—for this, we require details regarding the purpose and scope.
Q: Can I access the system automatically (via a machine) on a permanent basis?
A: Yes. Persistent programmatic access from your own servers—for example, for connector development or automated testing—is possible, even on a private tenant (client). Moderate volumes (a few hundred calls per day) are not a concern. Access is via HTTPS (Web GUI/Fiori, OData) or RFC.
Q: Can I deploy my own SICF services / HTTP endpoints in the system (e.g., for ETL processes)?
A: Yes, even on a private tenant. Our technical team will work with you to set up custom SICF services for your handler classes (e.g., implementation of IF_HTTP_EXTENSION) on a case-by-case basis, since SICF operates across tenants. Technical users for machine-to-machine calls and the integration of custom TLS certificates (STRUST) are also possible. Just contact us with your specific scenario.
Q: Is SAP Gateway / OData also available in ECC 6.0?
A: Yes. Our ECC 6.0 systems run on EhP8 on HANA (SAP NetWeaver 7.50) and include the embedded SAP Gateway. This means that OData services are also available on a private ECC tenant; our technical team will activate the services you need upon request. As a result, the systems also meet the “SAP NetWeaver 7.0 or higher” requirement that many integration tools demand.
Q: Can we integrate the system with Azure Data Factory or other ETL/integration tools?
A: Yes—the easiest way is via OData. The SAP ECC or OData connector from Azure Data Factory connects via HTTPS and can be run directly with the Azure Integration Runtime; a self-hosted Integration Runtime is not required for this. Upon request, we can configure the Azure Integration Runtime’s IP ranges in your firewall.
RFC-based connectors (e.g., SAP Table or SAP CDC), on the other hand, require a self-hosted Integration Runtime in your environment, as they use the SAP RFC ports instead of HTTPS.
Note: SAP has since restricted access to native delta extraction via ODP/RFC by third-party tools. We therefore recommend the OData approach with full or timestamp-based load runs. For a specific scenario, we will work with you to determine the appropriate connector.
Q: Can I get an empty tenant without Best Practices (BBP)?
A: Yes. Upon request, we can also set up clients without activated BBP content—for example, to compare a best-practice configuration with a custom configuration. On a dedicated server (which includes two clients), you can combine one client with BBP enabled and one without.
Q: Can I activate industry solutions such as SAP Utilities (IS-U)?
A: Yes, on a dedicated server. We’ll activate the Utilities component (SFW5) at no additional cost and with a short lead time; your team is responsible for the technical configuration. Please note: The activation applies system-wide and is therefore only possible on dedicated servers (not on individual tenants), and activated add-on modules do not include sample data by default.
Q: Can I integrate the system with SAP BTP (Business Technology Platform)?
A: Yes. On a private client or dedicated server, the system can be connected to your own SAP BTP account via the SAP Cloud Connector. You must have your own BTP account—you can obtain one directly from SAP or through an SAP reseller. Just contact us to discuss your specific scenario.
Q: Do you provide SAP BTP accounts?
A: No. Only SAP itself or SAP resellers can provide BTP accounts. We will connect your existing BTP account to a dedicated system using the SAP Cloud Connector.
Q: What do I need for a BTP connection?
A: Two things:
– Your own SAP BTP account (from SAP or an SAP reseller)
– A private tenant (client) or dedicated server
Based on this, the connection is established via the SAP Cloud Connector.
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