Frequently Asked Questions and Answers
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1) Products, Versions & Prices
Q: Which SAP versions are available?
A: You can choose between SAP ECC 6.0 (with EhP8 on HANA) and SAP S/4HANA in the 2021, 2022, 2023, and 2025 FAA (Fully Activated Appliance) releases. This allows us to cover both established legacy systems and the latest S/4HANA generations—which is important for migration, training, and development projects.
Q: What is the difference between a client and a server?
A:
– Private tenant (client): Your own, isolated tenant on a shared server. System-wide and cross-tenant settings are managed centrally. Ideal for teams that need their own secure training and development environment.
– Dedicated Server: An SAP server provided exclusively for your company with 2 clients (expandable). Cross-system and cross-client settings are possible, and there is no access by external users.
Compare clients and servers in detail →
Q: What is the difference between Server Light and Server Pro?
A: Both are dedicated SAP servers provided exclusively for you, with 2 clients (expandable).
– Server Light: starts with 5 users (4 standard + 1 ABAP), expandable as needed, Light performance. Additional users are added via our helpdesk.
– Server Pro: maximum performance, up to 500 users already included, and independent user management (SAP_ALL) – your administrators create, modify, and delete users themselves.
Q: How many clients and users are included?
A: It depends on the product:
– Private Client: 1 client, 5 users included (4 standard + 1 ABAP), expandable as needed.
– Server Light: 2 clients (expandable), 5 users included (4 standard + 1 ABAP), expandable as needed.
– Server Pro: 2 clients (expandable), up to 500 users already included, with independent user management (SAP_ALL).
Additional users and clients can be added at any time. Current prices can be found on the pricing page →
Q: What does SAP_ALL or independent user administration mean?
A: With the SAP_ALL authorization (available with Server Pro), your administrators can manage users entirely on their own—creating, modifying, deleting, and assigning roles—without needing to involve us. For private clients and Server Light, additional users can be easily added through our help desk.
Q: Is IDES sample data available in S/4HANA?
A: No. IDES sample data is only available for ECC 6.0. S/4HANA systems are preconfigured as Fully Activated Appliances (FAA) with the latest Best Practice Data Set (BBP)—including master data and preconfigured business processes.
Q: What is the difference between public and private SAP access?
A: A public (shared) account is used by multiple people from different organizations on a single tenant. A private account is used only by you and your team—you control the configuration, and no one else can change or overwrite your entries. This level of protection is crucial if you’re using the system for training scenarios, exercises, or as a development platform.
Q: When working in a public area, does everyone use the same client? Could my data be overwritten?
A: In public access environments, all users work on a single tenant; data could theoretically be overwritten. You can create your own data sets that are rarely used by others. For complete data security, we recommend a private tenant (client) or a dedicated server.
Q: Is customization possible for both public and private access?
A: Yes, for every approach—whether it's modifying existing settings or building new structures.
Q: Can I add more users? How much do they cost?
A: Yes, you can add additional standard and ABAP users to any plan. You can find the current tiered pricing on the Pricing page →
Q: How many people can use a single access point?
A: For public single-user accounts, each login is intended for a single person; sharing a single login among multiple people is not permitted. For private clients and servers, multiple authorized users within your company (employees, consultants, contractors) may work within the scope of the purchased licenses—each with their own login. Sharing login credentials with individuals outside your company is not permitted.
Q: Do you offer discounts for longer terms or for educational institutions?
A: Yes. All plans can be purchased on a quarterly or annual basis. You save 10% with a 2-year term and 15% with a 3-year term. For educational institutions (colleges, vocational schools, technical schools, and research institutions), we offer a discount of up to 25% following an individual review.
Q: Can we book on a quarterly basis or for a short-term period?
A: Yes. Private clients and servers can be booked on a quarterly or annual basis—an annual contract is not required. For terms of 2 or 3 years, you’ll receive an additional 10% or 15% discount, respectively.
Q: Can we select specific system configurations (e.g., ECC with SAP_ALL, an Enterprise Portal)?
A: Yes. Special configurations will be set up in collaboration with the technical team after the contract is signed. Please feel free to contact us with your requirements.
2) Purchase, Contract, Invoice & Test
Q: Who is my contract and billing partner?
A: For private clients and dedicated servers, IDES24 (Winim GmbH) is your contract and billing partner. This is based on a Software-as-a-Service contract concluded jointly with our partner Michael Management Corporation (MMC)—MMC provides the SAP systems and handles technical support. You will receive your invoice from IDES24 (invoiced in German) and will have a dedicated contact person with us throughout the process. Purchases are made directly through MMC only for shared public user accounts.
Q: What are the benefits of booking through IDES24 instead of directly with MMC?
A: We work closely with MMC—in both cases, you’ll receive high-quality SAP systems. With IDES24, you also benefit from:
– a personal contact person and advisor throughout the entire term (in addition to MMC’s technical support)
– German invoicing and German-language support
– flexible payment options (invoice/bank transfer, credit card, PayPal)
– products and terms tailored to the German market
Q: Will I receive an invoice?
A: Yes. For private clients and servers, IDES24 will issue you a formal invoice. For shared public user accounts, you will receive a receipt and can download the invoice from your Michael Management account under “My Account > Transactions.”
Q: How can I pay?
A: For private clients and servers, payment is made by invoice or bank transfer to IDES24; credit card or PayPal are also accepted. For public user accounts, payment is made by credit card or PayPal directly through MMC.
Q: Does my contract renew automatically? How do I cancel it?
A: For private clients and servers, access is automatically renewed for the agreed term under the Software-as-a-Service agreement, unless notice of termination is given at least 30 days before the end of the term. Please submit your notice of termination in writing (e.g., via email) to info@ides24.de. You can cancel public user accounts directly through MMC.
Q: Can I try it out before buying? Is there a money-back guarantee?
A: Yes. For private clients and servers, you can request a free 3-day trial in advance. After signing the contract, you have an additional 3 days to test the setup before the first invoice is issued. For public user accounts, a 10-day money-back guarantee applies from the date of purchase—simply contact us within 10 days if you are not satisfied.
Q: Is this SAP access legal?
A: Yes. Michael Management is an official SAP customer with its own SAP licenses. All systems are fully licensed SAP versions—not demo versions.
Q: Can I use my account to create screenshots, videos, or recordings for training or commercial purposes?
A: Yes. Since these are fully licensed SAP systems, customers use the accounts to access training videos, YouTube content, and university courses, among other things.
3) Access & Installation
Q: How does remote SAP access work?
A: Access is via the Internet. For S/4HANA, all you need is a modern browser (SAP Fiori Launchpad or Web GUI). For ECC, use the SAP GUI (version 7 or higher) or the Web GUI. If you do not have the SAP GUI, you will receive a download link with installation instructions after purchase. You will have access to all user and configuration transactions (excluding Basis/system administration) and can create your own configurations, master data, and transactions.
Q: Can we access it from our company network or via VPN?
A: Yes. S/4HANA is accessed via a browser (SAP Fiori Launchpad or Web GUI, HTTPS) and therefore works without any special authorization, even from corporate networks or via VPN. With traditional SAP GUI access (e.g., ECC), your IT department may need to open the SAP router port in some corporate networks.
Q: I do not have an SAP GUI. Are there any additional costs? Are the instructions in German?
A: After registering and making your purchase, you will receive an email containing all the links and instructions you need to download and install the SAP GUI—at no additional cost. The installation instructions are in English, but you can set the SAP system and the GUI to German at any time.
Q: I have an Apple Mac computer—will this work?
A: Yes. You can use SAP GUI for Java, which allows you to run SAP on a Mac. You can find instructions and links here (download available only after purchasing access).
Q: How do I install the SAP GUI for Java for Mac?
A: Quick Start Guide:
– Download the SAP GUI for Java and the corresponding patch file.
– Make sure the latest Java Runtime Environment is installed (java.com/jdk).
– Double-click the GUIStartS.jar file to start the installation (alternatively, in the terminal: java -jar GUIStartS.jar install).
– Follow the wizard, select an installation directory, and complete the installation.
– Launch SAP GUI for Java, click “New,” then “Advanced” and “Expert Mode,” and enter the connection string in the format conn=/H/
– Save and click "Connect".
Q: How do I install the SAP GUI for Windows?
A: Allow about one to two hours. The easiest way is to follow this free step-by-step guide: Installing the SAP GUI. Summary:
– Download the SAP GUI file using the link provided and extract it.
– Navigate to the directory \PRES1\GUI\WINDOWS\WIN32 and run SetupAll.exe.
– Select “SAP GUI for Windows” and “Business Explorer” and follow the wizard.
– After installation, start SAP Logon, create a connection via “New,” and enter the description, application server, system ID, and system number (from your email).
– Double-click the entry to log in.
Q: How do I change the default browser in the SAP GUI?
A: By default, the SAP GUI uses the old version of Internet Explorer. Launch the SAP GUI for Windows, open the hamburger menu in the top-left corner > Options, select “Interaction Design” > “Control Settings,” and set your preferred default browser.
Q: How do I enable the OK code field in the SAP Web GUI?
A: In the Belize theme, the OK code field is hidden by default. To show it, go to the menu: More > GUI Actions and Settings > Settings > “Show OK code field”. Note: This setting is per user and is lost when the browser cache is cleared; it is not available in the S/4HANA Cloud Edition.
Q: Can I access it via an iPad or other iOS devices?
A: Yes. You can access it via your browser or the SAP Fiori client app (App Store). After downloading the app, open it, select "Log In," and enter the Fiori URL.
Q: What kind of internet connection do I need?
A: A standard broadband connection (DSL, cable, or fiber optic) is sufficient. Slower connections will also work, though at reduced speeds.
Q: What kind of computer or operating system is required?
A: A modern computer running Windows or macOS is sufficient. For S/4HANA, a modern browser is all you need; for ECC, you can use either SAP GUI or Web GUI. No special hardware is required.
Q: Can I use multiple or different computers to access it?
A: Yes. You can switch between devices (e.g., your work computer and your home computer). Please do not share your user ID with anyone else.
Q: Why am I getting error 3299 when trying to connect?
A: This message usually means that your network administrator is blocking the default SAP router port 3299 (often behind a firewall in corporate networks). Ask your IT department to unblock the port, or use a different internet connection. This problem does not occur when accessing S/4HANA via a browser.
4) Operations, Availability, and Support
Q: Is the system available 24/7?
A: Yes, 24/7. On the first Saturday of every month, the system is briefly taken offline for maintenance and backups (usually for about 8 hours). In the rare event of a longer outage, we offer a (pro-rated) refund or free access time.
Q: How fast are the systems?
A: The systems are accessible via a dedicated high-performance connection, and we limit the number of users per server. As a result, speed has never been an issue for our users.
Q: How often is the system reset or updated?
A: Public systems are typically updated every 12 months, so your data is retained for a long time. For private clients and servers, data is usually not updated until the customer cancels their account.
Q: Do you use OSS notes and hotfixes?
A: Yes. We don’t install individual OSS updates (there are simply too many), but we do install SAP Hot Packs and other patches on the first Saturday of every month.
Q: Do you use SAP Support notes? Do you have an S-User?
A: Yes, we use support notes. Individual users do not receive their own S-User account, but our help desk has access to it. If a specific note can be automatically transferred, we will do so upon request via a help desk ticket. For private accounts, additional notes are available for a fee.
Q: Do you offer support?
A: Yes. Technical support and helpdesk services (email, live chat, ticket system, 7 days a week) are provided by our partner MMC; most issues are resolved within one business day. For all B2B products, you also have a dedicated contact person at IDES24 who will assist you throughout the entire contract period. We provide support for access, setup, and security—configuration consulting or one-on-one training are not included in standard support.
Q: How do I create a help desk ticket?
A: Technical inquiries are best submitted via the help desk ticket system—a separate web application with its own login (your SAP login credentials will not work there). Registration and information: Help Desk. Please include your user ID and email address in the ticket so it can be assigned to you.
Q: Can I reset my SAP password myself?
A: Yes – follow these instructions, and you will receive a new password via email (please check your spam folder as well). If that doesn't work, we'll be happy to assist you via email.
Q: I haven't received a confirmation email for my SAP account—why?
A: The email usually ends up in your spam folder—please check for a message from workflow@michaelmanagement.com. Please note that your account is set up before the email is sent. Add the domains michaelmanagement.com and majul.net to your list of approved senders to avoid delivery issues.
Q: Can I check the status of the SAP systems?
A: Yes, all systems are continuously monitored. You can view the real-time status here: SAP System Status.
Q: How quickly will I receive my user ID and password?
A: For individual public accounts, the account is usually activated within a few hours (if ordered during business hours); otherwise, within one business day. Private client accounts and servers are set up according to the quote (usually within a few to ten business days). You will then receive your login credentials via email.
Q: Where is my data stored, and is this GDPR-compliant?
A: The SAP systems are operated by our partner MMC. The processing of personal data in connection with their use is governed by a data processing agreement (Art. 28 GDPR). Since these are training, testing, and development systems, you should not import any actual personal production data. For more details, please see our Privacy Policy →
5) Development & Integration
Q: We are developing a custom solution that accesses SAP—do we need a developer key?
A: Yes. For development objects and your own ABAP programs, you need a developer access key; this is included in the "with ABAP" access rights.
Q: Can I get ABAP access?
A: Yes. We have developer user IDs available for all systems; these are assigned on a first-come, first-served basis.
Q: Why are there additional fees for ABAP access?
A: SAP incurs additional costs when creating developer user IDs. Therefore, we charge a small fee for this service.
Q: Can ABAP programs and RFC function modules be called?
A: Yes. For developer functions, select the "with ABAP" access option. All systems support Remote Function Calls (RFC) for external applications and web services. In public clients, we do not issue new SM59 connections for stability reasons (existing ones can be used). For a private client, an RFC connection can be set up for an additional fee following a review—for this, we require details regarding the purpose and scope.
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