Frequently Asked Questions and Answers
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1) Products, Versions, and Prices
Q: What is an SAP sandbox or an IDES system?
A: An SAP sandbox is an SAP system designed for learning, testing, and development, separate from the live production environment. With IDES24, you can rent it fully set up and typically with sample data. You access it via the Internet, using a web browser or SAP GUI. You can rent a shared single-user account, a private client, or your own SAP system (dedicated server).
IDES (Internet Demonstration and Evaluation System) is SAP’s classic demo system for ECC 6.0, featuring a model company and sample data. IDES is no longer available for S/4HANA; starting with version 2022, the Fully Activated Appliance (FAA) with preconfigured best-practice processes takes over this role. For more information, see the question about IDES sample data.
Q: Which SAP versions are available?
A: You can choose between SAP ECC 6.0 (with EhP8 on HANA) and SAP S/4HANA in the 2021, 2022, 2023, and 2025 release versions. The versions starting in 2022 are Fully Activated Appliance (FAA) systems with preconfigured Best Practices (BBP) content; the 2021 version is the more affordable entry-level option without FAA/BBP content. This allows us to cover both established legacy systems and the latest S/4HANA generations—which is important for migration, training, and development projects.
Q: What is the difference between a private client and a server?
A:
– Private Tenant (Client): Your own, isolated tenant on a shared server. System-wide and cross-tenant settings are managed centrally. Ideal for teams that need their own secure training and development environment.
– Dedicated Server: An SAP server provisioned exclusively for your company with 2 clients (expandable). System-wide and cross-client settings are possible, and there is no access by external users.
Compare clients and servers in detail →
Q: What is the difference between Server Light and Server Pro?
A: Both are dedicated SAP servers provided exclusively for you, with 2 clients (expandable).
– Server Light: starts with 5 users (4 standard + 1 ABAP), expandable as needed, Light performance. Additional users are added through our help desk.
– Server Pro: maximum performance, up to 500 users already included, and independent user management (SAP_ALL)—your administrators can create, modify, and delete users themselves.
Q: How many clients and users are included?
A: It depends on the product:
– Private Client: 1 client, 5 users included (4 standard + 1 ABAP), expandable as needed.
– Server Light: 2 clients (expandable), 5 users included (4 standard + 1 ABAP), expandable as needed.
– Server Pro: 2 clients (expandable), up to 500 users already included, with independent user management (SAP_ALL).
Additional users and clients can be added at any time. Current prices can be found on the Pricing page →
Q: What do SAP_ALL and "independent user administration" mean?
A: With the SAP_ALL authorization (available with Server Pro), your administrators can fully manage users on their own—creating, modifying, deleting, and assigning roles—without needing our involvement. For private clients and Server Light, additional users can be easily added through our help desk.
Q: Can I get IDES sample data in S/4HANA?
A: No. IDES sample data is only available for ECC 6.0. S/4HANA systems starting with version 2022 are preconfigured as Fully Activated Appliances (FAA) with the current Best Practice Data Set (BBP)—including master data and preconfigured business processes. The 2021 version does not contain any BBP content.
Q: Which SAP modules are included in the systems?
A: The standard modules are available—including FI/CO (Financial Accounting & Controlling), MM (Materials Management), SD (Sales and Distribution), PP (Production Planning), EWM (Extended Warehouse Management), LE (Logistics Execution), PM (Plant Maintenance), QM, PS, CS, HCM, SCM, APO, BW, TR, IM, RE-FX, EHS, WF, and ECM. This allows you to run complete end-to-end processes: order-to-cash, procure-to-pay, manufacturing, and monthly and annual financial closings. You don’t need a separate subscription for each module: the modules are integrated into the same system, so a single private tenant is sufficient. The number of users is limited, not the number of modules.
Important distinction: “Module available” means that the component is installed in the system. It does not automatically mean that a fully configured demo scenario with master data is included for that module. If you need a specific module for training, recording, or testing, please let us know in advance exactly which processes you’d like to see—we’ll then check the status in the current system image before you book.
Q: Does the S/4HANA FAA system also contain transaction data (documents, postings)?
A: Partially. The FAA systems come with complete master data and preconfigured business processes; posted transaction data is primarily located in U.S. company code 1710—the German company code is delivered without any postings. The quickest way to generate your own documents is to use the included demo scripts for best-practice processes; if necessary, open the posting periods (OB52) for past time periods. If you need more extensive sample data (e.g., multi-year histories for analyses), please contact us—we’ll advise you on the options available.
Q: What exactly does the S/4HANA 2021 version contain—is the client empty?
A: No, it’s not empty. S/4HANA 2021 is not a Fully-Activated Appliance system and therefore does not include activated Best Practices Content (BBP)—that’s the difference from versions released in 2022 and later, and the reason for the lower price. By default, however, the client contains a sample configuration with master data and transactions. Alternatively, upon request, we can set it up completely without any sample content (using SAP standard Customizing as a basis, otherwise a blank slate)—the price is the same for both options.
Q: What is the difference between a public and a private SAPAccess?
A: A public (shared)Access is used jointly by multiple people from different organizations within a single tenant. A private Access is used only by you and your team—you control the configuration, and no one else can change or overwrite your entries. This protection is crucial when you use the system for training scenarios, exercises, or as a development platform.
Q: When working in a public Access , does everyone use the same client? Could my data be overwritten?
A: In public access environments, all users work on a single tenant; data could theoretically be overwritten. You can create your own data sets that are rarely used by others. For complete data security, we recommend a private tenant (client) or a dedicated server.
Q: Is customization possible for both public and private " Access "?
A: Yes, for every Access —both changing existing settings and setting up new structures.
Q: Can I set up my own system in the private client using Customizing?
A: Yes. The following are possible:
– Full customization at the client level (SPRO), e.g., organizational structure, company codes, document types, pricing—all standard users can customize
– Custom master data
– Custom ABAP development via the ABAP user (Workbench, including developer key)
Limitations within the client: System-wide settings and cross-client objects (e.g., SICF services) are managed centrally—we set these up as needed in collaboration with our technical team. System-wide profile parameters (RZ10/RZ11) are only available on a dedicated server. Add-on installations and Basis administration are not possible within the client; a dedicated server is required for these tasks.
Q: Can I add more users? How much do they cost?
A: Yes, you can add additional standard and ABAP users to any plan. You can find the current tiered pricing on the Pricing page →
Q: How many people are allowed to use a Access ?
A: For public individual accounts, a login is intended for a single person; sharing a single login among multiple people is not permitted. For private clients and servers, multiple authorized users within your company (employees, consultants, contractors) may work within the scope of the purchased licenses—each with their own login. Sharing a login or passing on existing access credentials to individuals outside your company is not permitted—instead, external training participants each receive their own designated user account (see the following question regarding training).
Q: Are we allowed to offer training courses for external participants on the systems (e.g., as a training provider)?
A: Yes. Training and education are the intended use of our systems—including as a commercial offering for your customers or business partners. The only important factor is the structure: Each participant receives their own, named user account within the scope of the licensed seats. We tailor the contract to your training scenario; for rotating course groups, we advise on the appropriate system size. Even larger groups can work on a single client. If a participant is currently editing a Customizing setting, SAP locks it for the others until they are finished; this is standard SAP behavior. Such locks typically apply per tenant, so it’s best to distribute large groups across multiple tenants. If performance is insufficient, our technical team will scale up the server. Just contact us with the number of participants and the timeframe.
Q: Do we have to buy new Access s for each new class group?
A: No. Once you’ve booked Access , it’s yours for the entire duration and is always assigned to exactly one person. When a course ends, the next participant takes over and receives their own login credentials. This way, Access moves from group to group, so you don’t have to repurchase it for each session. For example, if you run two six-month courses per year, your cost per participant is cut in half.
Q: Do you offer discounts for longer terms or for educational institutions?
A: Yes. All systems can be subscribed to on a quarterly or annual basis, and the longer the term, the lower the annual price.
All discounts are based on the cost of four quarterly payments—that is, what you would pay if you subscribed to four quarters individually. Depending on the product, you’ll save 20 to 25% with an annual contract, 28 to 32% with a two-year contract, and 32 to 36% with a three-year contract. The exact figures for each system are listed on the pricing page →
We offer longer contract terms (e.g., 5 years) upon request, subject to additional terms and conditions.
For educational institutions, we offer special terms following an individual review. This includes state-recognized schools, universities, vocational and technical schools, as well as research institutions—provided proof of status is provided. Private educational providers and commercial training providers are not included; the regular term discounts apply to them.
Q: Can we book on a quarterly basis or for a short term?
A: Yes. Private clients and servers can be booked on a quarterly or annual basis—an annual contract is not required. Additional discounts are available for longer terms; see the question about discounts.
Q: Can I pay monthly?
A: For private clients and servers, the minimum term is one quarter, since each system is set up individually for you—however, you can pay monthly for a 2% surcharge on the ongoing system fee. Public individual accounts, on the other hand, are booked directly with MMC on a monthly subscription basis.
Q: Is there a one-time setup fee?
A: Yes, there is a one-time fee per system for installation and setup; the amount is listed in the quote. For the Private Client and Server Pro plans, this fee is waived for terms of 2 years or longer; for the Server Light plan, it applies regardless of the term.
Q: Can we choose specific system configurations (e.g., ECC with SAP_ALL, an Enterprise Portal)?
A: Yes. Special configurations are set up in collaboration with the technical team after the contract is signed. Just let us know what your requirements are.
2) Purchase, Contract, Invoice & Test
Q: Who is my contract and billing partner?
A: For private clients and dedicated servers, IDES24 (Winim GmbH) is your contractual and billing partner. This is based on a Software-as-a-Service (SaaS) agreement entered into jointly with our partner, Michael Management Corporation (MMC)—MMC provides the SAP systems and handles technical support. You will receive your invoice from IDES24 (invoiced in German) and will have a dedicated contact person with us throughout the process. Purchases are made directly from MMC only in the case of shared public user accounts.
Q: What are the benefits of booking through IDES24 instead of directly with MMC?
A: We work closely with MMC—in either case, you’ll receive high-quality SAP systems. With IDES24, you also benefit from:
– a personal contact and advisor throughout the entire contract period (in addition to technical support from MMC)
– invoicing in German and German-language support
– flexible payment options (invoice/bank transfer, credit card, PayPal)
– products and terms tailored to the German market
Q: Will I receive an invoice?
A: Yes. For private clients and servers, IDES24 will issue you a formal invoice. For shared public user accounts, you will receive a receipt and can download the invoice from your Michael Management account under “My Account > Transactions.”
Q: How can I pay?
A: For private clients and servers, payment is made by invoice or bank transfer to IDES24; credit card or PayPal are also accepted. For public user accounts, you pay directly at the MMC checkout—by credit card (Visa, Mastercard, American Express, etc.), PayPal, Apple Pay, Google Pay, or Shop Pay.
Q: How is sales tax shown on the invoice?
A: This applies to invoices from IDES24 (private clients and servers) and depends on your company’s registered office:
– Germany: 19% German value-added tax.
– Other EU countries (companies with a VAT ID number): Reverse charge—the tax liability is transferred to you, and the invoice is issued net (Art. 196 of the VAT Directive).
– Third countries (e.g., Switzerland, U.S., Canada): No German VAT, as the place of supply is at the recipient’s location (Section 3a(2) of the German VAT Act).
The appropriate note is included on the invoice. For Public UserAccess , our partner MMC handles billing directly—no VAT is added at checkout (see separate question).
Q: Why is my public userAccess billed in U.S. dollars, and why does the amount debited in euros differ from the price listed on the page?
A: You can purchase Public UserAccess s directly at the checkout page of our partner MMC, where payments are processed in U.S. dollars; for buyers from Germany, no sales tax is added at checkout. The euro prices on our website are for reference only—the actual amount charged in euros depends on the exchange rate used by your bank or card issuer and may therefore vary slightly (plus any international transaction fees charged by your bank, if applicable).
Q: Does my contract renew automatically? How do I cancel it?
A: Yes, according to the Software-as-a-Service agreement, Access automatically renews unless canceled in a timely manner. The renewal terms and notice period depend on the product:
– Private client (Client), quarterly or annually: Renewal for 3 months, 30-day notice period.
– Private clients with multi-year terms, as well as dedicated servers under annual or multi-year contracts: Renewal for 12 months, 90-day notice period. The longer notice period serves a practical purpose—a dedicated server is set up specifically for you and must be taken down again.
Your specific contract always takes precedence; the notice period is explicitly stated there. Please submit your notice of termination in writing (e.g., via email) to info@ides24.de.
You can cancel Public UserAccess yourself at any time through your MMC customer account—even immediately after purchase, if desired. The paid period remains fully valid and simply expires; this way, you won’t miss any deadlines. Important: The cancellation must be received no later than 3 days before the next renewal date, calculated from your purchase date, not at the end of the month. And if you run into any issues, simply send an informal email to info@ides24.de at any time.
Q: Can I switch to a newer version of SAP (update/upgrade) during the contract term?
A: Yes, switching to a newer release (update or upgrade) is generally possible—ideally at the start of a new quarter or at the end of a contract term. Important to note: An existing system cannot simply be “updated over” or copied 1:1. The effort involved depends on how much data, how many transactions, and how many customizations your system contains by that point—so we cannot provide a flat rate in advance. In most cases, we’ll find a flexible way to migrate your content to the new system—we’ll coordinate the technical process and any associated costs with you on a case-by-case basis.
Q: Can I try it out before buying? Is there a money-back guarantee?
A: Yes. For private clients, you can request a free 3-day trial account in advance; we will coordinate a trial of the dedicated server with you on a case-by-case basis. Once the contract is signed, a free 3-business-day trial period also applies: If you cancel the contract in writing within this period, no fees will be charged. For public user accounts, a 10-day money-back guarantee applies from the date of purchase—simply contact us within 10 days if you are not satisfied. The purchase price will be refunded minus any payment processing fees. The guarantee does not apply to enterprise products and dedicated Access ; instead, those offerings include a trial period in advance and a review period after signing the contract.
Q: Is this SAPAccess legal?
A: Yes. Michael Management is an official SAP customer with its own SAP licenses. All systems are fully licensed versions of SAP—not demo versions.
Q: Can I use Access to create screenshots, videos, or recordings for training or commercial purposes?
A: Yes. Since these are fully licensed SAP systems, customers use the Access for training videos, YouTube content, and college courses—including monetized content. Your recordings are your own work and may remain online even after the contract ends. When publishing content, please observe SAP’s trademark guidelines (e.g., do not imply any affiliation with SAP or IDES24; show only demo/test data)—compliance with these guidelines is your responsibility.
Q: What is the onboarding process like after signing the contract?
A: After signing the contract, our technical team will set up your system according to the quote. On the launch date, you’ll receive your login credentials via email, along with a welcome email from our joint Customer Success Team (IDES24 and MMC) listing all support channels and contacts: technical support through the help desk, and all matters related to the contract, invoices, and renewals through your personal IDES24 contact.
The system comes fully configured—you don’t need to set anything up to get started. Depending on what your team is working on, individual roles, services, or activations may need to be enabled later; this is handled through the help desk and is usually quick.
After about a month, we’ll reach out for a brief check-in to see if everything is working the way you need it to.
3) Access & Installation
Q: How does the Remote SAPAccess work?
A: The " Access " is conducted via the Internet. For S/4HANA, a modern browser (SAP Fiori Launchpad or Web GUI) is sufficient; those who prefer a more traditional approach can also use the local SAP GUI. For ECC, use the SAP GUI (Version 7 or higher) or the Web GUI. Upon purchase, you’ll receive all connection details (server, client, username, password) via email, along with setup instructions; if you don’t have the SAP GUI, a download link is included. You’ll have access to all user and configuration transactions (excluding Basis/system administration) and can create your own configurations, master data, and transactions.
Q: Can we access it from our company network or via VPN?
A: Yes. Important for your IT department: Browsers (SAP Fiori Launchpad, Web GUI), Eclipse (ADT), and OData connect via HTTPS, but use port 44300 instead of the standard port 443. Strict corporate networks, proxies, or web filters often block such ports. In that case, your IT department must allow outbound HTTPS connections to the system address specified in your access email on port 44300; there is no workaround via port 443. This also applies if you are working on the corporate network via VPN. The classic SAP GUI connects via the SAP router on port 3299 (see the question about error 3299). It is not necessary for us to whitelist your IP addresses on our end.
Q: I don't have SAP GUI. Will there be any additional costs? Are the instructions in German?
A: After registering and making a purchase, you will receive an email containing all the links and steps needed to download and install the SAP GUI—at no additional cost. The installation instructions are in English, but you can set the SAP system and the GUI to German at any time.
Q: I have an Apple Mac computer—will this work?
A: Yes. You can use the SAP GUI for Java, which allows you to run SAP on a Mac. You can find instructions and links here (download available only after purchasing access).
Q: How do I install SAP GUI for Java on a Mac?
A: Kurzanleitung:
– Laden Sie die SAP GUI for Java und die zugehörige Patch-Datei herunter.
– Stellen Sie sicher, dass die aktuelle Java Runtime Environment installiert ist (java.com/download).
– Doppelklicken Sie auf die Datei GUIStartS.jar, um die Installation zu starten (alternativ im Terminal: java -jar GUIStartS.jar install).
– Folgen Sie dem Assistenten, wählen Sie ein Installationsverzeichnis und schließen Sie die Installation ab.
– Starten Sie die SAP GUI for Java, klicken Sie auf „Neu“, dann „Erweitert“ und „Expert Mode“, und geben Sie den Connection String nach dem Muster conn=/H/<router>/S/3299/H/<server>/S/3200 ein (die genauen Werte erhalten Sie per E-Mail).
– Speichern und auf „Connect“ klicken.
Q: How do I install the SAP GUI for Windows?
A: Plan on spending about one to two hours. The easiest way is to follow this free step-by-step tutorial: Installing the SAP GUI. Quick Guide:
– Download the SAP GUI file using the link you received and extract it.
– Navigate to the directory \PRES1\GUI\WINDOWS\WIN32 and run SetupAll.exe.
– Select “SAP GUI for Windows” and “Business Explorer,” then follow the wizard’s instructions.
– After installation, start SAP Logon, create a connection using “New,” and enter the description, application server, system ID, system number, and the SAProuter string (all from your email).
– Double-click the entry to log in.
Q: How do I change the default browser in the SAP GUI?
A: By default, the SAP GUI uses the old version of Internet Explorer. Start the SAP GUI for Windows, open the hamburger menu in the upper-left corner > Options, select “Interaction Design” > “Control Settings,” and set your preferred default browser.
Q: How do I enable the OK code field in the SAP Web GUI?
A: In the Belize theme, the OK Code field is hidden by default. To show it, go to the menu: More > GUI Actions and Settings > Settings > “Show OK Code Field.” Note: This setting is per user and is lost when you clear your browser cache; it is not available in the S/4HANA Cloud Edition.
Q: Can I access it from an iPad or other iOS devices?
A: Yes. You can access it through your browser or the SAP Fiori client app (App Store). After downloading the app, open it, select “Log In,” and enter the Fiori URL.
Q: What kind of Internet connection do I need?
A: A standard broadband connection (DSL, cable, or fiber-optic) is sufficient. Slower connections will also work, but at reduced speeds.
Q: What kind of computer or operating system is required?
A: A recent computer running Windows or macOS is sufficient. For S/4HANA, a modern browser is all you need; for ECC, you can use either SAP GUI or Web GUI. No special hardware is required.
Q: Can I use multiple or different computers to access it?
A: Yes. You can switch between devices (e.g., your work and home computers). Please do not share your user ID with third parties.
Q: Why do I get error 3299 when trying to connect?
A: This message usually means that your network administrator is blocking the default SAP router port 3299 (often behind a firewall in corporate networks). Ask your IT department to unblock the port, or use a different Internet connection. The browser-basedAccess does not use port 3299, but may fail to connect on port 44300 in strictly regulated corporate networks (see the question about accessing the site from a corporate network).
Q: The Web GUI is working, but the SAP GUI reports “partner '172.21…' not reached.” What should I do?
A: Dann fehlt fast immer der SAProuter-String im Verbindungseintrag in SAP Logon. Die Serveradresse 172.21… liegt in unserem internen Netz und ist von außen nur über den SAP-Router erreichbar. Tragen Sie den Router-String aus Ihrer Zugangs-E-Mail im Feld „SAProuter-String“ ein oder nutzen Sie den vollständigen Verbindungsstring nach dem Muster /H/<router>/S/3299/H/<server>/S/32<Systemnummer>. Klappt es danach immer noch nicht, sperrt Ihr Netzwerk vermutlich Port 3299 (siehe die vorige Frage). Solange die Web GUI funktioniert, ist Ihr Zugang aktiv.
4) Operations, Availability, and Support
Q: Is the system available 24/7?
A: Yes, 24/7. On the first Saturday of every month, the system is briefly shut down for maintenance and backups (usually for about 8 hours). In the rare event of longer outages, we offer a (pro-rated) refund or free access time.
Q: Is there a contractual commitment regarding availability and data backup?
A: Yes, regarding availability and data security. For private clients and dedicated servers, the Software-as-a-Service contract guarantees at least 99% availability (excluding scheduled maintenance windows) as well as the protection of your data in accordance with applicable industry standards. Backups are standard practice for us: The systems are backed up daily, and the backups are retained for 14 days. If you need a written confirmation of this, we’ll include it as an addendum to your contract.
– If something fails on our end, we’ll restore the system to a previous state at no additional cost.
– If you’d like to restore an older version yourself, this is possible on a dedicated server for a fee. This is not possible on a shared system because a restore there would reset all clients on the system.
– On dedicated servers, more frequent backups and longer retention periods are available for an additional fee.
An additional full database export is available upon request for a fee. Regardless, we recommend that you regularly export your own developments as a transport job and store them on your own system.
Q: How fast are the systems?
A: The systems are accessible via a dedicated high-performance connection, and we limit the number of users per server. As a result, speed has never been an issue for our users.
Q: How often is the system reset or updated?
A: Public systems are typically updated every 12 months, so your data is retained for a long time. For private clients and servers, data is usually not updated until the customer cancels the Access .
Q: Do you install SAP notes (OSS notes) and hot packs? Is there an S-user?
A: We install SAP hot packs and other patches on the first Saturday of every month. We do not apply individual SAP notes across the board (there are simply too many)—however, if a specific note can be applied automatically, we will do so upon request via a help desk ticket; for private accounts, additional notes are available for a fee. Account users do not receive their own S-User, but our help desk does have access to it.
Q: Do you offer support?
A: Yes. Technical support and the help desk (email, live chat, ticket system, 7 days a week) are provided by our partner MMC; most issues are resolved within one business day. For all B2B products, you’ll also have a personal contact at IDES24 who will assist you throughout the entire contract period. We provide support for Access, setup, and security—configuration consulting or one-on-one training are not included in standard support.
Q: What is included in the support service for free, and what costs extra?
A: The distinction lies between system issues and new requests:
– We resolve system issues and outages free of charge.
– Permissions, activations, and similar minor matters are handled via a free help desk ticket.
– New requests regarding the system—such as additional configuration, setups, or basic administration—are billed as consulting services in hourly blocks. We’ll first ask you to describe your situation and provide you with an estimate of the effort required in advance.
Q: How do I create a help desk ticket?
A: Technical inquiries are best submitted via the Helpdesk ticket system—a separate web application with its own login (your SAP login credentials will not work there). Registration and information: Helpdesk. Please include your user ID and email address in the ticket so it can be assigned to you. If you lack the necessary authorization, open transaction SU53 immediately after receiving the error message and attach a screenshot of it to the ticket. This will allow our technical team to see right away what’s missing.
Q: I'm missing a Fiori app or tile. Why is that?
A: Fiori apps in SAP are role-based: You see the apps associated with the roles assigned to your user. Assigning all roles by default would extend the Launchpad’s loading time by several minutes during the first login, so we do not do this by default. There is a role that grants access to all Fiori apps, though it does not include tiles on the home screen; you can then access the apps using the search function in the Launchpad. We’ll activate any missing roles for you via a help desk ticket. Please let us know which apps you’d like to work with.
Q: Can I reset my SAP password myself?
A: Yes—follow these instructions, and you'll receive a new password via email (please check your spam folder as well). If that doesn't work, we'll be happy to assist you via email.
Q: I haven't received a confirmation email for my SAPAccess —why?
A: The email usually ends up in your spam folder—please look for a message from workflow@michaelmanagement.com. Please note: The email will not be sent until your Access account is set up—this may take some time. Add the domains michaelmanagement.com and majul.net to your list of allowed senders to avoid delivery issues.
Q: Can I check the status of the SAP systems?
A: Yes, all systems are monitored continuously. You can view the real-time status here: SAP System Status.
Q: How soon will I receive my user ID and password?
A: For public individual accounts, the account is usually activated within a few hours (if the order is placed during business hours); otherwise, within one business day. Private client accounts and servers are set up according to the quote, usually within ten business days. You will then receive your login credentials via email.
Q: Where is my data stored, and is this GDPR-compliant?
A: The SAP systems are operated by our partner MMC on dedicated server infrastructure in the United States. Backups are also stored in a second, separate data center, also located in the United States. We do not currently offer hosting in the EU. The processing of personal data in connection with the use of the system is governed by a data processing agreement (Art. 28 GDPR); data transfers to the U.S. are based on the EU-U.S. Data Privacy Framework or the EU Standard Contractual Clauses. Since these are training, testing, and development systems, you should not import any real, production-level personal data. For details, please see our Privacy Policy →
5) Development & Integration
Q: Are we allowed to develop and test our own product—including commercial products (e.g., a connector)—on the system?
A: Yes. Development is expressly included in the intended use, even if you later sell the result—such as a connector or an integration. The following are not permitted: production use of the system, use of actual production data, and the transfer or resale of your Access.
Q: We are developing a custom solution that accesses SAP—do we need a developer key?
A: Yes. For development objects and your own ABAP programs, you need a developer access key; this is included in the "with ABAP" access levels.
Q: Can I get an ABAPAccess ?
A: Yes. We have developer user IDs available for all systems; these are assigned on a first-come, first-served basis.
Q: Why are there additional fees for an ABAP-Access ?
A: SAP charges additional license fees for developer user IDs, which is why we list them separately. The Private Client and Server Light include one ABAP user; each additional user is billed at a tiered rate. Alternatively, we can upgrade one of the included standard users to an ABAP user for an additional fee, in which case you won’t need an additional user. This does not apply to Server Pro: With that version, you assign the up to 500 included users yourself as either standard or ABAP users.
Q: Can other customers on a shared system see our ABAP programs?
A: From a technical standpoint, ABAP source code in SAP is shared across clients—this is part of the SAP architecture and is not a unique feature of our systems. On a shared server, therefore, anyone who also has a developer user account there could view and copy your Z programs in the editor. Your client-specific data and Customizing settings are isolated by the private client; during normal operations, no other client can see your data. We have not encountered such a case to date. If protecting your source code is a key requirement, a dedicated server is the clear solution: there, you are the only user of the system, and the issue no longer arises.
Q: What permissions do I have on a private tenant—for example, for audit and security analyses?
A: You have access to all application and configuration transactions. User administration (SU01) is located on separate systems on our end because it could be used to grant system-wide permissions; after a one-time setup, you can create your own roles (PFCG) yourself—see the following question. You can view the associated tables in read-only mode using SE16/SE16N, as well as the change documents. This enables role and user analyses as well as the evaluation of security-related tables. System-wide profile parameters (RZ10/RZ11) are not possible on a single client; a dedicated server is required for this. If you are following the SAP audit guide, please contact us in advance—we will then clarify what your scenario requires before you begin.
Q: Can we create our own roles on a private tenant and assign them to users?
A: Yes, after a one-time setup. Our technical team will set up limited role management for this purpose; after that, you can create your own individual and collective roles and assign them to your users. Administrative and cross-client permissions are excluded. The setup is a consulting service; we’ll provide you with a cost estimate in advance.
You cannot create new users yourself within a client; you must request additional users through us. If you want to manage users entirely on your own, Server Pro with its standalone user management (SAP_ALL) is the right choice for you.
Q: Can I integrate Eclipse with the ABAP Development Tools (ADT)?
A: Yes. You can download Eclipse with the ABAP Development Tools and connect it to your system—whether you’re using private mandants, dedicated servers, or public ABAP single-user access. This allows you to work with CDS views, AMDP, and modern ABAP development, for which the classic SE80 is no longer sufficient; you can also develop SAP Fiori apps. On a private client, ABAP users publish their service bindings (ABAP RAP, Fiori elements) themselves. Our technical team sets up catalogs and tiles in the Fiori Launchpad via a help desk ticket because Fiori operates on a role-based basis. It is not possible to activate custom services (e.g., custom OData or REST endpoints) on public access points, as these have system-wide effects—a private tenant is required for this.
Q: Can ABAP programs and RFC function modules be called?
A: Yes. For developer functions, select “ Access ” with “ABAP.” All systems support Remote Function Calls (RFC) for external applications and web services. In public clients, we do not set up new SM59 connections for stability reasons (existing ones can be used). For a private client, an RFC connection can be set up for an additional fee following a review—for this, we need details regarding the purpose and scope.
Q: Can I access the system automatically (via a machine) on a permanent basis?
A: Yes. Persistent programmatic access from your own servers—for example, for connector development or automated testing—is possible, even on a private tenant (client). Moderate volumes (a few hundred requests per day) are not a problem. Access is via HTTPS (Web GUI/Fiori, OData) or RFC. We do not block incoming connections; should something get stuck, we will unblock your IP addresses.
Q: Is a single public API sufficient for developing and testing an integration?
A: Yes, for getting familiar with the system; however, for developing an integration, we recommend using at least one private tenant. Our technical team will activate the necessary OData services there, set up RFC destinations and technical users, and import your certificates. This is not possible on public single-user accounts because those settings apply system-wide, and multiple users share a single tenant in those cases.
Q: Can I deploy my own SICF services / HTTP endpoints in the system (e.g., for ETL processes)?
A: Yes, even on a private client. Our technical team will work with you to set up custom SICF services for your handler classes (e.g., implementation of IF_HTTP_EXTENSION) on a case-by-case basis, since SICF operates across clients. For machine-to-machine calls, we’ll set up one of your included users as a technical user at no extra charge, with a password that never expires. This user will be assigned one of the existing standard roles; creating a role tailored exactly to your specifications is a consulting service. We’ll incorporate your own TLS certificates into STRUST. Just contact us with details about your scenario.
Q: Can we use OAuth 2.0 or client certificates for authentication?
A: Yes, OAuth 2.0 is supported. On a private tenant, your team can set up OAuth on its own. If our technical team handles the setup for you, this is a paid consulting service. We integrate custom TLS certificates into STRUST, and technical users for machine-to-machine calls are also supported. If your system is to log in using a client certificate (X.509), we’ll coordinate the setup with you on a case-by-case basis, as the associated settings apply system-wide.
Q: Can we send emails from the system (SCOT, SBWP)?
A: Yes, on a dedicated server. The mail configuration (SCOT) applies system-wide and can therefore only be enabled on a dedicated server; the Business Workplace (SBWP) requires this configuration. The same applies to external operating system commands (SM69). These functions are not available in a private client.
Q: Is SAP Gateway / OData also available in ECC 6.0?
A: Yes. Our ECC 6.0 systems run on EhP8 on HANA (SAP NetWeaver 7.50) and include the embedded SAP Gateway. OData services are therefore also available on a private ECC tenant; our technical team will activate the services you need upon request. This means the systems also meet the “SAP NetWeaver 7.0 or higher” requirement that many integration tools demand.
Q: Do we have direct database access (SQL)—for example, for ETL or BI tools?
A: Yes, on a dedicated server. Database access applies system-wide and is therefore not possible on private tenants (clients). On the dedicated server, you’ll receive your own DB connection user (additional users available upon request); the connection is established via VPN. There are no license-related restrictions on database access, and your SAP users can continue working normally in parallel—ideal, for example, for validating database connectors or performing direct extractions.
Q: What database and operating system do the systems run on—is SAP ASE also an option?
A: By default, all systems run on SAP HANA (including ECC 6.0, which uses EhP8). Alternatively, we can deploy ECC 6.0 on SAP ASE on a dedicated server—at the regular server price—for example, if you want to validate a connector against both database types. The dedicated server can run either Linux or Windows.
Q: Can we integrate the system with Azure Data Factory or other ETL/integration tools?
A: Yes—the easiest way is via OData. The SAP ECC or OData connector from Azure Data Factory connects via HTTPS and can be run directly with the Azure Integration Runtime; a self-hosted Integration Runtime is not required for this. It is also not necessary to whitelist Azure IP ranges—incoming connections are not restricted by an IP blocklist on our end.
RFC-based connectors (e.g., SAP Table or SAP CDC), on the other hand, absolutely require a self-hosted Integration Runtime in your environment, as they use the SAP RFC ports instead of HTTPS.
Note: SAP has now restricted access to native delta extraction via ODP/RFC by third-party tools. We therefore recommend the OData approach with full or timestamp-based load runs. For a specific scenario, we will work with you to determine the appropriate connector.
Q: Are the SAP migration tools (LSMW, Migration Cockpit, LTMOM) available?
A: Yes. On private clients and dedicated servers, the migration tools are a standard part of the system—you do not need to request anything separately. Note: In newer S/4HANA releases, SAP has replaced the LTMC transaction with the Fiori app “Migrate Your Data”; LTMOM is still available. On public single-user accounts, certain system-wide functions may be restricted—just give it a try; the money-back guarantee takes the risk off your shoulders.
Q: Is BRF+ (Business Rule Framework Plus) available?
A: Yes. BRF+ is part of the SAP standard and does not require an additional license. The Workbench runs as a web application in the browser; if it does not start, it is usually because the associated web services or a role are missing. Our technical team can enable both via a help desk ticket. You can simply try it out using public single-user access; the money-back guarantee eliminates any risk for you.
Q: Can I create my own transport requests (SE09/SE10) for my Customizing changes?
A: Yes. You can create your own transport orders (SE09/SE10) for all receipts—including public individual receipts. We strongly recommend doing so: This ensures that your changes are properly documented and traceable.
Q: Can we import shipping orders from our own SAP system?
A: Yes. Your transport files are uploaded and imported into the system. On the Server Pro (SAP_ALL), your developers can import them themselves at any time. For the private client and Server Light, our technical team handles the import, since it affects the entire system. It is also possible to export your transports from the system—so your development status remains portable.
Q: Can we use our own namespace?
A: Yes. For most projects, however, the customer namespace Z or Y with your own prefix is sufficient; a namespace registered with SAP is not necessary in that case. You set up a registered namespace on a dedicated server and migrate your developments there. On the Server Pro (SAP_ALL), you set it up yourself; on the Server Light, our technical team takes care of it. You’ll need to register the namespace with SAP yourself; to do so, you’ll need your own SAP S-user. If you need a registered namespace on a private client, please contact us; we’ll address this on a case-by-case basis.
Q: Can I get an empty tenant without Best Practices (BBP)?
A: Yes. Upon request, we can also set up clients without activated BBP content—for example, to compare a best-practice configuration with a custom configuration. On a dedicated server (which includes two clients), you can combine one client with BBP enabled and one without.
Q: Can I activate industry solutions such as SAP Utilities (IS-U)?
A: Yes, on a dedicated server. We handle the activation of the Utilities component (SFW5) at no additional cost and with a short lead time; your team is responsible for the technical configuration. Please note: The activation applies system-wide and is therefore only possible on dedicated servers (not on individual tenants), and activated add-on modules do not include sample data by default.
Q: Can you install a licensed SAP add-on for us?
A: It depends on who holds the license—and SAP has a strict policy on this: Only those who are licensed to do so can download the installation media for an add-on. Therefore, we cannot procure add-ons for which we do not hold a license.
However, there is a workaround: If the add-on is available to you via your own SAP S-User, download the media and provide it to us—we will then check for compatibility and handle the installation on your dedicated server. On the Server Pro, you can also perform the installation yourself.
This should not be confused with the activation of Business Functions via SFW5 (e.g., Utilities/IS-U). That is free of charge and does not involve an add-on installation—see the related question above.
Q: Can I integrate the system with SAP BTP (Business Technology Platform)?
A: Yes. On a private client or dedicated server, the system can be connected to your own SAP BTP account via the SAP Cloud Connector, for example, for SAP Cloud Integration (CPI) in the SAP Integration Suite. You must have your own BTP account—you can obtain one directly from SAP or through an SAP reseller. On public single-user accounts, connecting to a BTP account is not possible. Just contact us to discuss your specific scenario.
Q: Do you provide SAP BTP accounts?
A: No. Only SAP itself or SAP resellers can provide BTP accounts. We will connect your existing BTP account to a dedicated system using the SAP Cloud Connector.
Q: Is there an SAP Analytics Cloud or an S/4HANA Cloud Public Edition?
A: No. SAP Analytics Cloud and S/4HANA Cloud Public Edition are SAP cloud products and are not part of our systems. If you have your own Access, our S/4HANA system can serve as a data source for your SAP Analytics Cloud or, via the SAP Cloud Connector, as the backend for your BTP account (see the question about the BTP connection). The end-to-end processes of the Public Edition are available in our on-premise S/4HANA, though not exactly the same.
6) Training & Courses
Q: What is the difference between SAPAccess s (Access) and SAP training (courses)?
A: Two different products that complement each other:
– SAP-Access (Access): Your own practice system—you work freely in a real SAP system (public single-user access, private client, or server).
– SAP Training: Over 1,000 English-language online courses featuring hands-on simulations, learning paths, skill checks, and certification preparation, provided via the training platform of our partner MMC. Also available for companies as a flat-rate plan with a white-label LMS and learning progress analysis.
Both options can be combined: courses for structured learning and system access for independent practice.
Q: Is there a free trial period for the training?
A: For businesses: yes. The training flat rate includes a free trial period as part of the contract—you’ll receive the details with the quote. Request the Training Flat Rate →
For individuals, there is no trial period, but there are two ways to get started for free: individual courses are completely free, and with a free account, you can view the first lesson of every course. The Unlimited Subscription also comes with a 10-day money-back guarantee.
Q: What language are the courses taught in?
A: The courses are taught in English. The AI tutor, which is integrated into many courses, answers your questions about the lesson in over 130 languages, including German. The SAP systems themselves can be switched to German at any time, regardless of this.
Q: Can I practice using SAP without renting my own system?
A: Yes. The courses include hands-on simulations in which you walk through real SAP processes step by step on your own—without having to rent the system. If you’d like to work freely in the system later on, you can add a public single-user access monthly subscription at any time.
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